After activation, test the connection on your usual devices and network. Import the subscription first, then check your target websites, AI tools or actual playback. If something isn't working, note the route, device platform and error message. This helps you assess whether the service suits your needs and provide useful details when reporting an issue.
To request a refund, sign in to the account used for the order and submit a support ticket through the user dashboard with the relevant order details. You don't need to present a refund request as proof of a technical fault. If you'd also like help troubleshooting a connection issue, include a separate description. Never post your password or full subscription details on a public page.
After submitting your request, check the ticket reply and order status in the dashboard. The Terms of Service govern processing; this page makes no additional promises about refund timing, payment provider processing speeds or other conditions not listed. Keep refund requests, payment records and order details matched, and avoid combining multiple orders in one description.